POLICIES

• Exclusive Channel: Orders must be placed exclusively through our official website.
• Instant Confirmation: Upon successful placement, you will receive an email confirmation and an official invoice.
• Customer Review: Kindly review your order carefully. Contact us promptly if you notice any discrepancies.
• Complete Transparency: All product prices are clearly and transparently listed on our website.
• Detailed Invoicing: Your final invoice will include a clear breakdown of pricing and all applicable taxes.
• Fixed Prices: Website prices are absolute and final. We do not engage in negotiations.
• Full Advance Payment: Orders will only enter production and processing upon receipt of full payment.
• Flexible Digital Options: We accept credit/debit cards, UPI, net banking, and other digital options available at checkout.

No Cash on Delivery: To maintain our delivery chain, all orders must be fully prepaid.

• To ensure absolute freshness, all orders must be placed one day in advance. We do not guarantee or claim same-day delivery as a standard service. 
• Ordering for next-day delivery closes  at 5:00 PM. Orders placed after this time will be scheduled for the day after next.
• You can select from two delivery windows at checkout: Before 3:00 PM or Between 3:00 PM and 7:30 PM.
• Your order will arrive anytime within your chosen slot. Because we use third-party logistics, we cannot guarantee a specific or exact delivery hour.
• If you have strict time constraints or an exact schedule to meet, please select the Self-Pickup option at checkout instead of delivery.
• Because Products are perishable, the receiver must be responsive and contactable by phone during the chosen delivery slot.
• If you are ordering as a surprise, you must provide the recipient's direct, active phone number so logistics can coordinate the drop-off.
• If the delivery partner cannot contact the recipient and the delivery fails, Ceremony kitchen is not responsible for melted products, delays, or replacements.
• Unavoidable weather conditions, heavy rain, or peak festive days may cause transit delays.
• We will keep you fully informed in any such scenario and kindly seek your cooperation and patience during these rare circumstances.

• Given the delicate and perishable nature of our products, all sales are final, and no returns will be accepted or refunds initiated.
• Exceptions to this policy are made solely at our discretion, only if we deem it fit to do so.
• Any complaints or issues must be reported within 30 minutes of the order drop-off; complaints received after this window will not be entertained.
• We do not assume any liability for how the product is stored after delivery, or how the chocolates react to such storage conditions once the drop-off is complete.

• At Ceremony Kitchen, we are deeply committed to offering exceptional handcrafted products  of the highest quality, made with premium ingredients and rigorous hygiene standards.
• Every product undergoes strict quality checks before dispatch to ensure it meets our artisanal standards for texture, taste, and visual presentation.
• Because we do not use artificial preservatives or stabilizers, slight natural variations in appearance, color, or shape may occur across batches, which is a hallmark of true artisanal craftsmanship.
• We utilize professional, insulated packaging and ice gel packs specifically designed to preserve the structural integrity and quality of our products  during transit.
• Our quality assurance ends once the delivery is complete; we cannot control external environmental factors or improper handling after the package leaves our custody.
• If you believe you received a genuinely defective batch or an incorrect item, you must report it with supporting photographs within 30 minutes of delivery for our team to evaluate the claim.

• Customer Support & Feedback-
  
  For any queries, order tracking, or assistance with your purchase, you can connect with our customer support team directly via email at info@intheknow.co.in or via WhatsApp at +91 7217819276.
• Our dedicated support channels are operational from 10:00 AM to 7:00 PM on all business days.
• We highly value your insights, and your feedback helps us maintain our standards; please feel free to share your experience or suggestions with us through our official support channels.
• For order-specific issues, please ensure you quote your unique Order ID and invoice details to help our team assist you efficiently.
• Any urgent feedback or complaints regarding a fresh delivery must be raised through our support channels within 30 minutes of drop-off, accompanied by supporting photographs where applicable.
• While we strive to resolve all standard inquiries within 48 Hours, we kindly seek your patience during weekends, public holidays, or high-volume festive seasons.